Refund Policy

Return and Exchange Policy

We are committed to providing you with high-quality handcrafted Guangxi Zhuang brocade bags. If you are not satisfied with your purchase, we offer the following return and exchange policy:

Return and Exchange Period

You have 30 days from the date you receive the product to request a return or exchange. After 30 days, we are unable to offer return or exchange services.

Conditions for Return and Exchange

The item must be unused and in the same condition as when you received it.
The item should retain its original packaging.
A proof of purchase, such as an order number or receipt, is required for the return or exchange.

Non-returnable Items

The following items are not eligible for return or exchange:

Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary products.
Hazardous materials or flammable liquids and gases.

Return and Exchange Process

Please contact us through the online customer service on our website, providing your order number and reason for return or exchange.
We will guide you through the return or exchange process.
Do not send the product directly back to the manufacturer.

Refund Processing

Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within the applicable return days as determined by your bank.

Shipping Costs

The cost of return shipping is the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Important Notes

If the value of the item you are returning exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please regularly review our return and exchange policy for the most current information.

Thank you for your support and understanding.